Terms of Service

1. Definitions

"Service" refers to the Infrix workforce management platform, including all features such as time registration, scheduling, absence management, project management, and reporting.

"User" refers to any individual who accesses or uses the Service.

"Company" refers to the organization that registers for the Service and manages its employees through the platform.

"Company Owner" or "Admin" refers to the individual who registered the Company and has administrative control over the Company's account.

2. Beta Program

You are participating in a closed beta program. By using the Service during the beta period, you acknowledge and agree that:

• The Service is under active development and may contain bugs, errors, or incomplete features.
• We may modify, suspend, or discontinue any feature or the entire Service at any time without prior notice.
• No guarantee of uptime, availability, or data accuracy is provided during the beta period.
• The Service is not yet intended for mission-critical operations where errors could cause significant harm.
• We may collect usage data and feedback to improve the Service.

3. Account Registration and Security

To use the Service, you must create an account. You agree to:

• Provide accurate, complete, and current information during registration.
• Maintain the security of your password and account credentials.
• Notify us immediately of any unauthorized access to your account.
• Accept responsibility for all activity that occurs under your account.

We reserve the right to suspend or terminate accounts that contain inaccurate information or violate these Terms.

4. Minimum Age

You must be at least 16 years of age to use the Service. By creating an account, you represent that you meet this age requirement.

5. User Roles and Responsibilities

The Service operates with a role-based hierarchy: Owner, Admin, Manager, Lead, and User. Each role has different levels of access and permissions within the platform.

Company Owners and Admins are responsible for:

• Managing user access and permissions within their organization.
• Ensuring their employees are informed about the use of the Service and their data being processed.
• Ensuring compliance with applicable labor laws when using time tracking and scheduling features.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
• Create false time entries, manipulate tracking data, or input deliberately inaccurate information.
• Track or monitor individuals without their knowledge and consent.
• Attempt to gain unauthorized access to any part of the Service, other accounts, or our systems.
• Reverse engineer, decompile, or disassemble any part of the Service.
• Upload or transmit malicious code, viruses, or other harmful content.
• Interfere with or disrupt the integrity or performance of the Service.
• Use the Service to send unsolicited communications or spam.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.

7. Intellectual Property

The Service, including its design, code, algorithms, interfaces, documentation, and all related intellectual property, is owned exclusively by Infrix and is protected by copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service during the beta period in accordance with these Terms. This license does not include the right to sublicense, resell, or distribute the Service.

8. Your Data

You retain all ownership rights to the data you and your employees enter into the Service, including time entries, schedules, project information, and absence records.

By using the Service, you grant us a limited license to process, store, and display your data solely for the purpose of providing the Service to you. We will not sell, rent, or share your data with third parties for their own purposes.

You may request export of your data at any time by contacting us at support@infrix.app. We will provide your data in a commonly used machine-readable format (JSON or CSV) within 30 days of your request.

9. Payment Processing

The Service will include payment processing and payroll disbursement features powered by Stripe (Stripe Inc.). These features are not yet active during the beta period.

When activated:

• Payment-related data (including bank account details) will be processed by Stripe in accordance with Stripe's Privacy Policy and Stripe Connected Account Agreement.
• Company Owners will be required to accept Stripe's terms separately as part of the onboarding process.
• Infrix is not liable for errors, delays, or failures in payment processing caused by Stripe or banking systems.
• You are responsible for the accuracy of payroll data entered into the Service. Infrix does not verify the correctness of wage calculations for compliance with applicable labor or tax law.

10. AI-Powered Features

The Service includes AI-powered schedule optimization that generates scheduling suggestions based on employee availability, qualifications, and business constraints.

• All AI-generated schedules are suggestions only and require human review and approval by a manager or administrator before taking effect.
• Your organization's data is used solely to generate suggestions for your organization. We do not use your data to train machine learning models or share it with other organizations.
• Infrix is not liable for scheduling decisions made based on AI-generated suggestions.

11. Third-Party Services

The Service relies on third-party infrastructure and services to operate. These include:

• Google Firebase (authentication, database, file storage)
• Stripe (payment processing — to be activated)
• Sentry (error monitoring and diagnostics)
• Resend (transactional email delivery)
• Railway (application hosting and infrastructure)

We are not liable for outages, errors, or data loss caused by these third-party services. Each provider operates under its own terms of service and privacy policy.

12. Feedback

If you provide us with feedback, suggestions, ideas, or bug reports regarding the Service, you grant us a non-exclusive, worldwide, royalty-free license to use, modify, and incorporate such feedback into the Service for the duration of our business operations. We are not required to compensate you for feedback or to implement any suggestions.

13. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory. We specifically disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

• The Service will be uninterrupted, error-free, or secure.
• Time tracking calculations, scheduling outputs, or reports will be accurate.
• The Service will meet your specific requirements.
• Defects will be corrected within any specific timeframe.

14. Limitation of Liability

To the maximum extent permitted by Dutch law, Infrix and its partners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities.
• Loss of data or corruption of data.
• Decisions made based on data, reports, or analytics generated by the Service.
• Scheduling errors or inaccurate time tracking results.
• Service interruptions or downtime.

Our total aggregate liability for all claims arising from or related to the Service shall not exceed the total fees paid by you to Infrix in the twelve (12) months preceding the event giving rise to the claim, with a minimum of EUR 500.

15. Indemnification

You agree to indemnify and hold harmless Infrix from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any applicable law.

Infrix agrees to indemnify and hold harmless the Company from any claims, damages, losses, or expenses (including legal fees) arising from a material breach of these Terms by Infrix, or a breach of applicable data protection law caused solely by Infrix's failure to comply with its obligations as a data processor.

16. Termination

16.1 Termination for Cause

We may terminate or suspend your access to the Service immediately, without prior notice, if you violate these Terms, engage in fraudulent or abusive conduct, or pose a security risk to the Service or other users.

16.2 Termination Without Cause

Either party may terminate the use of the Service without cause by providing at least 30 days' written notice via email.

16.3 Effect of Termination

Upon termination:

• Your right to use the Service ceases at the end of the notice period (or immediately in case of termination for cause).
• We will retain your data for up to 90 days to allow for data export, after which it will be permanently deleted.
• You may request export of your data during the retention period by contacting us at support@infrix.app.
• You may request immediate deletion of your data by contacting us.

17. Changes to These Terms

We may modify these Terms at any time. Material changes will be communicated via email or in-app notification at least 14 days before they take effect. Continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Netherlands.

In the event of a dispute arising from or related to these Terms or the Service, the parties will first attempt to resolve the dispute through good faith negotiation for a period of at least 30 days. If the dispute cannot be resolved through negotiation, it shall be submitted to the competent courts in Amsterdam, the Netherlands.

19. Data Processing

Where the Company acts as a data controller and Infrix acts as a data processor for employee personal data, the parties agree to the terms of the Data Processing Agreement (DPA) available at /dpa. The DPA forms an integral part of these Terms.

20. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or removed to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

21. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, internet outages, or third-party service failures.

22. Contact

If you have questions about these Terms, contact us at support@infrix.app.